Everyone who walks through the doors at Southern Arizona Endodontics (SAE) can feel it. There is something special in the air–it’s in the smiles and the warm reception patients receive.
Why is this so? According to Michael Austin, SAE’s Group Administrator, there is one clear hiring philosophy: You can train skill but not attitude. This philosophy has been the key to SAE’s incredible success since 1984.
Our founder, Dr. John Hughes’ main goal was to help people when they really needed help. Today, that vision is carried on by his partners. They prioritize patient care above all else and treat employees like family.
Hire the Right People
Many of SAE’s patient reviews talk about their overall experience and how it is vastly different from other dental offices. The key to SAE’s customer care difference? Hiring the right people.
A Servant’s Heart
No job candidate – no matter how skilled or experienced – becomes a team member without the “right” attitude. They seek out candidates with warmth, passion, positivity, and what Michael calls a “servant’s heart.”
Michael will tell you it’s more than just a smile on the interviewee’s face – it’s an inner light that shines through when they talk about endodontics, dental services, and patient care. “Finding this in new hires is what sets us apart and what creates the warm and unique atmosphere that our patients love.”
Attitude Really Makes a Difference
“We can take anyone that has that fire inside them, that burning desire to accomplish great things, and then be able to train them in the myriad of different things we do and how we do them. Attitude really makes a huge difference.”
It’s the Little Things
Michael says, “The thousands of little things that we do during a “patient visit” may be over the top for some people, but we believe it is all those little things that combine together to make a great customer service experience.”
For SAE, it’s obvious that the first of those thousands of little things is to hire people with the right attitude. This simple hiring philosophy is the key to all SAE does and it’s the secret to the practice’s success.
Experience the difference for yourself –
Schedule your appointment today.