With almost every choice you face, there are two questions you contemplate.
The first question you might ask yourself is this. “What is best?” When you ask that question you could be thinking, “What is best for me, the patient, the company? What is best for the planet? The question, “What is best?” can bring various underlying motivations into play, creating uncertainty and confusion.
The other question you might ask is this. “What is the right thing to do?” That question takes you to a different place altogether, a higher place, a place of conviction and peace. This question sets underlying concerns aside. This question takes the high road. More often than not it brings clarity. You know in your heart what to say, where to go, what to do.
That’s how Michael Austin, group administrator at Southern Arizona Endodontics explains this company’s main guiding core value: Doing the right thing. From day one, Michael and his team teach this basic value to every new employee. They explain, “It affects how we treat each other. It guides our interaction with and treatment of our patients. It governs our relationship with other dental offices. It’s a powerful question. We believe it is the right question for us to ask.
It’s a question that leads to the “why” behind almost everything we do. For example, the Endodontists at SAE use the latest techniques and latest advances in dentistry. We put systems in place that result in a no-shortcuts level of care for our patients. Our patients consequently experience a continuity of care that far exceeds what you normally see in our industry.”
Total Care Experience
Let’s say you come to SAE in pain. You need a root canal. When you leave our office after the procedure, our staff keeps in contact with you. Just because the root canal procedure is done doesn’t mean our job is done. A highly trained, genuinely compassionate team member will make a follow up call to see how you are doing. If you are having difficulties, we will be there to help. If you need to come back to be seen due to swelling, pain or discomfort within a year of treatment, there isn’t a charge. To preserve and protect the root canal, it is always important for the patient to follow up with their regular dentist to obtain the recommended crown or filling.
Rare Value at SAE
You, the patient, have a choice about where you want to go to have your root canal done. We appreciate the trust you place in us. We are a practice that values doing the right thing not just some version of the best thing. At SAE you are in good hands and you will be taken care of the right way from start to finish. We want you to have that peace of mind.