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You Can Train Skill But Not Attitude

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You Can Train Skill But Not Attitude

Smiles and a warm reception at SAE

Everyone who walks through the doors at Southern Arizona Endodontics (SAE) can feel it. There is something special in the air–it’s in the smiles and the warm reception patients receive.

Why is this so? According to Michael Austin, SAE’s Group Administrator, there is one clear hiring philosophy: You can train skill but not attitude. This philosophy has been the key to SAE’s incredible success since 1984.

Our founder, Dr. John Hughes’ main goal was to help people when they really needed help. Today, that vision is carried on by his partners. They prioritize patient care above all else and treat employees like family.

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We Commit to Constant and Never-ending Improvement at Southern Arizona Endodontics – Part 2

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Several leaders throughout the company were asked to provide examples on the use of C.A.N.I. (Continuous and Never-ending Improvement) within their departments.  The following are real life examples of C.A.N.I at SAE.

Commit to Constant and Never-ending Improvement

Sue

Our HR Coordinator, Sue Krause said, “When new team members first start at SAE, the human resources department spends quality time helping the recruit integrate with the team and company culture. It is this orientation period where the integral concepts that help make SAE so special are introduced, explained, and encouraged.  One of the most important concepts is C.A.N.I.”

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Constant and Never-Ending Improvement at Southern Arizona Endodontics

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Constant and Never-Ending Improvement CANISouthern Arizona Endodontics (SAE) has been one of the most successful dental facilities in Southern Arizona since 1984, but, to them, that’s not enough. SAE strives for better patient care. Every department at each of their facilities has adopted the C.A.N.I. philosophy, a mindset that focuses on Constant and Never-Ending Improvement.

  •       What Is C.A.N.I.?

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SAE Cares

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When Ashley Marlink began working for Southern Arizona Endodontics as a dental assistant six years ago, she quickly learned there was something different about this practice. Not only was the level of patient care remarkably superior, but the people who worked there all exhibited much more than just a desire to get a paycheck. From the doctors to the receptionists, these people truly cared about others and their efforts were not just in words, but in action. They also took those caring actions outside the walls of the office, to the Tucson community at large.

SAE “Love Others” Philosophy

Ashley observed that the doctors and assistants happily volunteered their time and skill during Hopefest– an annual Tucson event where medical professionals and others volunteer their skill and time to help the hungry, needy and under-represented members of our community. Then during the holidays, Ashley watched as underprivileged families’ needs were provided for through gifts and donations from the SAE staff. No, this wasn’t just a job towards a paycheck for these folks; there was a “love others as you love yourself” philosophy that permeated every aspect of the practice.

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Southern Arizona Endodontics -Celebrate Our Past and Embrace our Future

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SAE - Celebrate Our Past and Embrace our Future

SAE – Celebrate Our Past and Embrace our Future

Patients know the moment they walk into Southern Arizona Endodontics that we are not like any other dental office they have ever encountered. There is a difference which inexplicably puts them at ease and confirms they have been sent to the right place to have their endodontic needs addressed. The powerful surprise of this positive experience is in direct contrast with what most people have heard about getting endodontic treatment.  But none of it is a surprise to us. In fact, we work very hard, and with focused intent, to make every patient’s experience very rewarding. For a dental practice to be able to provide above-and-beyond patient care, something very intentional is occurring.  

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5 Reasons this is Not Your Grandfather’s Root Canal

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Can you think of some old sayings or terms that have absolutely no meaning in modern day America? For instance, your grandmother may still refer to your refrigerator as an icebox even though the iceman hasn’t “cometh” since the 1930’s. Or how about those of us who still insist we’re buying an album or cassette tape instead of a CD?

We here at Southern Arizona Endodontics would like very much to clear up the misconception of one old saying in particular: “It’s not as bad as getting a root canal!” Root canal procedures have come a long way since your grandfather may have had one, and yet it’s still getting bad press! These days a root canal procedure is not much more involved than getting a cavity filled. With the modern procedures, technologies and materials available, getting a root canal is nothing to fret about — so let’s clear up a few of those archaic misconceptions!

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Three Convenient Locations

1011 N. Craycroft Rd. Suite 107
     Tucson, AZ 85711
7493 N. Oracle Rd, Suite 217
     Tucson, AZ 85704
512 E. Whitehouse Canyon Rd, Suite 120
     Green Valley, AZ 85614

 

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Craycroft Road
Oracle Road
Green Valley

 

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Southern Arizona Endodontics Since 1984