Dental Assistant:
Vision/Ideal Outcomes of Position:
The dental assistant is the right hand of the doctor taking care of the needs of our patients. He/she efficiently provides clinical instrumentation and sterilization so the doctor is able to care for each patient. The dental assistant provides a warm, calm environment welcoming otherwise anxious patients into a clean and safe operatory. He/she sets the tone for the appointment by engaging in purposeful conversations that identify the patient’s emotional and clinical needs. In addition, the assistant is required to obtain all pertinent information through effective charting, proper set up and break down of the operatory, efficiently take diagnostic digital x-rays, and have a proficient understanding of equipment and procedure flow. He/she is required to have a strong knowledge and ability to comply with OSHA, CDC and HIPAA guidelines. The dental assistant also works closely with the patient care team to insure seamless delivery and accountability for scheduling, making certain accurate financial estimates are given to each patient.
Knowledge, skills and abilities required:
- Ability to function within a team environment as a supportive and positive contributor
- Actively demonstrates professionalism through proper uniform attire, attitude and punctuality
- Ability to be flexible with schedules and the needs of the team
- Strong team player willing to help others and other care teams
- Strong communication skills, verbal and non-verbal with patients & co-workers
- Ability to approach co-workers when situations arise using 3 step protocol
- Contribute to creative problem solving
- Ability to coach other co-workers on care team dynamics and quirks
- Ability to build relationships with co-workers and contribute to in-office activities
- Ability to market the practice through referrals, correspondence, and courtesy calls
- Proficient computer skills, ability to easily navigate Dentrix, Dexis, and Outlook
- Excellent typing skills
- Efficient and accurate intake of pertinent information from patient along with accurate charting
- Excellent clinical skills- Ability to correctly pass instruments , anticipate doctors needs and multi task
- Strong knowledge of how to properly clean and disinfect a room after tx
- Strong knowledge of the instruments necessary for each procedure
- General knowledge of all cements and mixing materials used for treatment
- Overall understanding of all aspects of the back office
- Strong understanding of HIPAA, OSHA and CDC guidelines
- Motivated to seek continuing education opportunities through books and seminars
- Keen understanding of scheduling and financial systems in order to support the processes from the operatory
- Ability to manage the clinical inventory systems (tie tag) and limit waste
- Ability to finds ways to keep busy and stay productive during downtime
- Ability to manage schedule flow to benefit both the patient and doctor
If you are looking for the opportunity to take care of people and value working for a company that strives to always do the right thing, SAE is the place for you! We are seeking an enthusiastic, passionate, caring, team player who is focused on providing outstanding customer service to join our team.
Patient Care Representative:
Vision/Ideal Outcomes of Position:
A Patient Care Representative is the face and voice of our office. S/he is normally the first person spoken to and the first person met as patients walk in the front door as well as the last person seen before the patient leaves. S/he coordinates, integrates and represents all facets of patient services from the 1st phone call through continuing care compliance. S/he provides a calm and caring environment for patients who are otherwise anxious and concerned about “what is going to happen next”. Their positive attitude, warm smiles, friendly faces and enthusiastic customer service helps create a winning experience for everyone they come in contact with. All Patient Care members strive to treat everyone as a guest in their home, displaying empathy and a genuine connection. They whole heartedly embrace the Continuous and Never Ending Improvement philosophy that is highly championed by their coordinators.
All Patient Care Representatives must be fully crossed trained in check in, check out, scheduling and operator. All Patient Care Representatives may be required to travel to various locations.
Knowledge, skills and abilities required:
- Solid relationship building skills
- Strong desire to exhibit empathy and relate to patients
- Effective influencing skills
- Polished and professional Telephone/conversation skills
- Strong attention to detail
- In-depth computer knowledge of practice management software
- Keen ability to market the practice
- Excellent verbal skills with patients and staff
- Overall understanding of office Vision/Philosophy (WHY) & Systems
- Self directed & motivated
- Sufficient ability to work with a team and display leadership skills as a supportive and positive contributor
- Creative problem solving skills
- Organized scheduling and thorough note taking skills
- Thorough knowledge of DR quirks in regards to scheduling management
- Overall understanding of all aspects of the front office (including pay-plans & insurance)
- In-depth understanding of how scheduling and financial systems support Dr. Production
- Self motivated to stay up to date on insurance information, dr quirks, referring office quirks
- Because of the critical need for compassion & calmness, coupled with the concern we extend for patient confidentiality, speaking softly is required. We will conduct ourselves in a similar manner as if in a Library while in the following key areas of the office: The clinical and Patient Care areas, and the offices that share a common area.
